Last Updated: 6th March 2026
At Vish Wellness, we strive to provide a smooth and convenient experience for preventive health checkups and diagnostic test bookings. This Refund & Rescheduling Policy explains the conditions under which appointments may be rescheduled or refunded.
Diagnostic test bookings are scheduled based on the availability of our laboratory partner and home sample collection slots. Once a booking is confirmed, the sample collection team will visit the registered address at the scheduled time.
If you wish to reschedule your test appointment, you may do so under the following condition:
Rescheduling requests must be made at least one day prior to the scheduled test date before 9:00 PM.
Requests received after this time may not be eligible for rescheduling.
To request rescheduling, please contact us through:
Phone / WhatsApp: [Insert Number]
Email: [Insert Email]
Refunds may be considered in the following situations:
• If the test cannot be performed due to operational reasons from our side
• If cancellation is requested before the sample collection process begins
Once the sample has been collected, the test process begins and refunds cannot be issued.
If sample collection cannot be completed due to:
• Incorrect address provided
• Patient unavailability at the scheduled time
• Non-cooperation during sample collection
The appointment may need to be rescheduled.
If a refund is approved, the amount will be processed through the original payment method within 5–10 business days, depending on bank or payment gateway timelines.
Vish Wellness reserves the right to modify this policy at any time. The updated version will always be available on this page.